What kind of personal data does Popa-cabana.com collect?
OK, so you’re looking for some more in-depth information. Here’s a closer look at what we collect.
Personal data you give to us.
Popa-cabana.com collects and uses information you provide to us. When you make a Room Reservation, you are (at a minimum) asked for your name and email address.
Depending on the Room Reservation, we may also ask for your home address, telephone number, payment information, date of birth, current location (in the case of on-demand services), the names of the people travelling with you and any preferences you might have for your stay (such as dietary or accessibility requirements). You will check-in at the property with Popa Cabana, for which we will ask you to share passport information or a driving licence and signatures.
If you need to get in touch with our customer service team, contact Popa Cabana by email or phone. This applies whether you are contacting us with feedback or asking for help using our services.
You might also be invited to write reviews to help inform others about the experiences you had on your stay. When you write a review on the Popa-cabana.com website, we’ll collect any information you’ve included, along with your first name and avatar (if you choose one).
There are other instances where you’ll provide us with information, as well. For example, if you’re browsing with your mobile device, you can decide to allow Popa-cabana.com to see your current location or grant us access to some contact details. This helps us to give you the best possible service and experience by, for example, showing you our city guides, suggesting the nearest restaurants or attractions to your location or making other recommendations.
If you create a user account, we’ll also store your personal settings, uploaded photos, and reviews of previous bookings there. This saved data can be used to help you plan and manage future Reservations or benefit from other features only available to account holders (such as incentives or other benefits).
You can also choose to add details from your identification documents to your user accounts, so that you don’t have to submit this information for each individual Reservation.
We may offer you referral programs or sweepstakes, and participating in these will mean providing us with relevant personal data.
Personal data you give us about others.
If you have book a room on our website, you can keep an address book there to make it easier to plan and manage travel accommodation arrangements for others.
In some cases, you might use Popa-cabana.com to share information with others. This can take the form of sharing a wishlist, or participating in a referral programme, as described when you use the relevant feature.
At this point, we have to make it clear that it’s your responsibility to ensure that the person or people you have provided personal data about are aware that you’ve done so, and that they can understand how Popa-cabana.com uses their information (as described in this Privacy Statement).
Personal data we collect automatically.
Whether or not you end up making a Room Reservation, when you visit our websites or apps we automatically collect certain information. This includes your IP address, the date and time you accessed our services, and information about your computer’s hardware and software (such as the operating system, the internet browser used, software/application version data and your language settings). We also collect information about clicks and which pages have been shown to you.
Why does Popa-cabana.com collect and use your personal data?
We use the information collected about you for a variety of purposes. Your personal data may be used in the following ways:
1. Room Reservations: First and foremost, we use your personal data to complete and administer your online Room Reservation – which is essential for us to provide this service for you. This includes sending you communications that relate to your Room Reservation, such as confirmations (including, where applicable, providing you with a proof of purchase and/or payment), modifications and reminders. In some cases, this may also include processing your personal data to enable online check-in with the Room Provider or processing personal data in relation to possible damage deposits.
2. Customer service
3.Communicating with you: There might be times when we get in touch, including by email, by push notification, by chatbot, by post, by phone, or by text and/or process communications you send to us.
There could be a number of reasons for this, including:
Responding to and handling any requests you or your booked room stay you have made. Popa-cabana.com also offers customers and Trip Providers various ways to exchange information, requests and comments about Trip Providers and existing Room Reservations via Popa-cabana.com.
If you have started but not finished a Room search or Reservation online, we might contact you to invite you to continue with your search or reservation. We believe that this additional service benefits you as it allows you to pick up the process where you left off without having to search for a Trip Provider or fill in your reservation details again.
When you use our products and services, we might send you a questionnaire or invite you to provide a review about your experience with Popa-cabana.com.